❓ Frequently Asked Questions (FAQ) – Dogicat.Shop

Welcome to Dogicat.Shop's comprehensive FAQ section! Here, you'll find answers to common questions about our products, orders, shipping, returns, privacy, and terms of service. Our goal is to provide you with clear and concise information to ensure a smooth and enjoyable shopping experience for you and your beloved pets.

General Questions

Q: What kind of products does Dogicat.Shop offer? A: Dogicat.Shop offers a comprehensive range of high-quality products for both dogs and cats, including premium nutrition (food, treats, supplements), comfort and style items (beds, apparel, accessories), engaging toys, grooming essentials, health and wellness products, and travel and safety gear.

Q: What is Dogicat.Shop's mission? A: Our mission is to enrich the lives of dogs and cats by offering a curated selection of exceptional products and fostering a supportive community for their owners. We believe that happy pets make happy homes.

Q: How does Dogicat.Shop ensure product quality? A: Every item in our store is hand-picked and rigorously evaluated for quality, safety, and effectiveness. We partner only with reputable brands and suppliers who share our dedication to animal welfare.

Q: Does Dogicat.Shop cater to both dogs and cats? A: Yes, absolutely! Dogicat.Shop is specifically designed to be a single, reliable source that truly caters to both dogs and cats with equal dedication and a focus on quality.

Q: What are Dogicat.Shop's core values? A: Our core values are quality, care, and customer satisfaction. We are driven by these values to provide the best possible experience for you and your pets.

Order & Payment Questions

Q: What payment methods do you accept? A: We accept credit cards and other payment methods processed securely via Shopify’s authorized payment gateways, such as Shopify Payments and PayPal.

Q: Are my payment details secure? A: Yes, all payments are processed securely via trusted third-party payment gateways. We do not store sensitive payment card details directly on our servers; only a tokenized representation is retained for transaction management. Our website uses SSL encryption for all data transmission.

Q: Can I change or cancel my order after it's placed? A: Orders are processed within 3 to 7 business days. If you need to change or cancel an order, please contact our support team at support@dogicat.shop as soon as possible. While we will do our best to accommodate your request, changes or cancellations may not be possible if the order has already entered the shipping process. We reserve the right to limit quantities or cancel orders at our discretion.

Q: What currency are prices listed in? A: Prices are listed in your local currency and include applicable taxes (if any).

Shipping Questions

Q: How long does it take for orders to be processed? A: Orders are typically processed within 3 to 7 business days (Monday through Friday, excluding holidays). Processing begins the next business day after the order is placed.

Q: What shipping carrier do you use? A: All standard orders are shipped via UPS Ground.

Q: Is shipping free? A: Yes, shipping is free on all standard orders within the contiguous United States.

Q: What is the estimated delivery time? A: Estimated transit time for UPS Ground is typically 2 to 14 business days, depending on your location. All time estimates are based on GMT-4:00.

Q: How can I track my order? A: You will receive an email with a tracking number once your order has been shipped. You can track your order via the UPS website using this number.

Q: What if my package is lost or damaged? A: In the rare event that your package is lost in transit or arrives damaged, please contact our customer support team immediately at support@dogicat.shop. We will work with UPS to investigate the issue and find a satisfactory resolution.

Q: What if I provided an incorrect shipping address? A: It is the customer's responsibility to provide a correct and complete shipping address. Dogicat.Shop is not responsible for delays or non-delivery due to incorrect information. If a package is returned due to an incorrect address, you may be responsible for re-shipping fees.

Returns & Refunds Questions

Q: What is your return policy timeframe? A: You may request a refund or return within 14 days of receiving your order.

Q: What condition must items be in for a return? A: Items must be unused, unwashed, and in their original packaging with all tags and accessories. Any item showing signs of use, wear, or damage not due to a defect will not be eligible for a refund.

Q: Are there any items that cannot be returned? A: Yes, we generally do not accept returns on perishable or personalized items unless they are defective or an error was made on our part. Gift cards are also non-refundable.

Q: How do I request a return or refund? A: Email us at support@dogicat.shop with your order number and reason for return. We will respond with detailed return instructions.

Q: How long does the refund process take? A: Once we receive and inspect the returned item, we will notify you of refund approval. If approved, your refund will be issued within 5 to 10 business days to your original payment method.

Q: Who pays for return shipping costs? A: If the return is due to our error (wrong or defective item), we cover shipping costs. Otherwise, the customer is responsible for return shipping costs.

Privacy & Terms Questions

Q: What information does Dogicat.Shop collect? A: We collect personal identifiers (name, email, address), payment information (via secure third-party gateways), and device & browsing information (IP address, browser type, pages visited). We may also collect voluntary information you provide.

Q: How is my information used? A: Your data is used to fulfill orders, provide customer service, process payments, improve our website and products, send promotional emails (if opted-in), personalize your experience, and for security/fraud prevention.

Q: Does Dogicat.Shop sell my personal data? A: No, we do not sell your personal data. We only share it with trusted third parties necessary for business operations, such as Shopify, payment processors, and shipping providers.

Q: Do you use cookies? A: Yes, we use cookies to personalize your shopping experience, remember preferences, and gather anonymous analytics. You can modify your browser settings to reject cookies, but this may affect website functionality.

Q: What are my rights regarding my personal data? A: You have the right to access, correct, or request deletion of your personal data. You can also opt out of marketing communications, object to processing, or request data portability. To exercise these rights, email privacy@dogicat.shop.

Q: How does Dogicat.Shop protect my data? A: We use SSL encryption and secure third-party services. Access to data is restricted, and we conduct regular audits and updates to our security practices.

Q: What are the terms of using the Dogicat.Shop website? A: By using our site, you agree to provide accurate information, use the site for lawful purposes, and not engage in prohibited activities like hacking or disrupting systems. All products are subject to availability, and prices are in local currency. Our full Refund & Return Policy applies.

Q: Who owns the content on Dogicat.Shop? A: All content, logos, product designs, and intellectual property are the exclusive property of Dogicat.Shop or its licensors and are protected by intellectual property laws.

Q: What laws govern these terms? A: These terms are governed by the laws of the jurisdiction in which our business is registered.

Q: Can the terms of service change? A: Yes, we may update these terms at any time. Your continued use of the site implies acceptance of the new terms.

Contact Information

Q: How can I contact Dogicat.Shop customer support? A: You can reach us via email at support@dogicat.shop.

Q: What are your business hours? A: Our business hours are Monday to Friday, 9am–6pm (GMT-4).