Shipping Policy – Dogicat.Shop

At Dogicat.Shop, we are dedicated to ensuring your products reach you and your furry companion as quickly, safely, and reliably as possible. We understand the excitement of receiving new items for your pet, and we strive to make our shipping process as transparent and efficient as possible.

Processing Time

Once you place an order with Dogicat.Shop, our team works diligently to prepare it for shipment:

• Standard Processing: Orders are typically processed within 3 to 7 business days. Our business days are Monday through Friday, excluding public holidays.

• Order Cut-off: Processing begins the next business day after your order is placed. For example, an order placed on a Friday evening will begin processing on the following Monday.

• High Volume Periods: During peak seasons, promotional events, or unforeseen circumstances, processing times may be slightly extended. We appreciate your patience during these times and will always endeavor to keep you informed of any significant delays.

Shipping Carrier

To ensure consistent and reliable delivery, all standard orders are shipped via:

• UPS Ground: This is our primary shipping method for all standard orders within the contiguous United States. UPS Ground offers a balance of speed and cost-effectiveness, ensuring your package arrives safely.

• Free Shipping: We are pleased to offer free shipping on all standard orders regardless of size or value. This is part of our commitment to providing excellent value to our customers.

• International Shipping: Currently, Dogicat.Shop primarily ships within the United States. For international shipping inquiries, please contact our support team at support@dogicat.shop to discuss potential options and associated costs.

Delivery Time

Once your order has been processed and shipped, the estimated transit time will vary based on your location:

• Estimated Transit Time: The estimated transit time for UPS Ground is typically 2 to 14 business days from the date of shipment. This estimate depends on the distance from our fulfillment center to your delivery address.

• Time Zone: All time estimates for processing and delivery are based on GMT-4:00. Please account for this when calculating expected delivery dates, especially if you are in a different time zone.

• Factors Affecting Delivery: While we provide estimated delivery times, please be aware that actual delivery times can be influenced by various factors beyond our control, including:

  • Weather conditions

  • Carrier delays

  • Remote delivery locations

  • Public holidays

  • Unforeseen logistical issues

Order Tracking

We believe in keeping you informed every step of the way:

• Tracking Confirmation: Once your order has been shipped from our warehouse, you will receive an email confirmation. This email will include your unique tracking number.

• Tracking Your Order: You can easily track the real-time status and estimated delivery date of your package by visiting the UPS website and entering your tracking number.

• Lost or Damaged Packages: In the rare event that your package is lost in transit or arrives damaged, please contact our customer support team immediately at support@dogicat.shop. We will work with UPS to investigate the issue and find a satisfactory resolution.

Shipping Address Accuracy

It is the customer's responsibility to provide a correct and complete shipping address at the time of purchase. Dogicat.Shop is not responsible for delays or non-delivery due to incorrect or incomplete address information provided by the customer. If a package is returned to us due to an incorrect address, you may be responsible for re-shipping fees.