Privacy Policy – Dogicat.Shop

At Dogicat.Shop, your privacy is paramount. We are deeply committed to safeguarding your personal data and ensuring transparency in how we handle your information. This Privacy Policy details our practices concerning the collection, use, and protection of your data when you interact with our website, www.dogicat.shop. By using our services, you acknowledge and agree to the terms outlined in this policy.

1. Information We Collect

To provide you with the best possible shopping experience and services, we collect various types of information, which can be broadly categorized as follows:

• Personal Identifiers: This includes information that directly identifies you, such as your full name, email address, phone number, and both your shipping and billing addresses. This data is essential for processing your orders and communicating with you effectively.

• Payment Information: When you make a purchase, we collect necessary payment details, including credit card numbers, debit card information, or other payment account details. Please note that all payment data is processed securely via trusted third-party payment gateways, such as Shopify Payments and PayPal. We do not store sensitive payment card details directly on our servers; only a tokenized representation is retained for transaction management.

• Device & Browsing Information: As you navigate our website, we automatically collect certain technical data. This includes your Internet Protocol (IP) address, browser type and version, operating system, the pages you visit, the time spent on those pages, the dates and times of your visits, and the referring URL that led you to our site. This information helps us understand user behavior, improve website functionality, and enhance security.

• Voluntary Information: You may choose to provide us with additional information through customer service inquiries, surveys, reviews, or participation in promotions. This might include your preferences, feedback, or demographic information.

2. How We Use Your Information

The information we collect serves several crucial purposes, all aimed at enhancing your experience and ensuring the smooth operation of Dogicat.Shop:

• Fulfill and Ship Orders: Your personal and payment information is primarily used to process your purchases, confirm your order details, and arrange for the delivery of products to your specified shipping address.

• Provide Customer Service: We use your contact information to respond to your inquiries, resolve issues, provide support regarding your orders, and manage returns or exchanges.

• Process Payments: Payment information is securely transmitted to our third-party payment processors to complete transactions and prevent fraudulent activities.

• Improve Our Website and Product Offerings: By analyzing device and browsing information, we gain insights into user preferences and website performance. This allows us to continuously optimize our website's design, improve navigation, and develop new products and services that better meet your needs.

• Send Newsletters and Promotional Emails: With your explicit consent (opt-in), we use your email address to send you newsletters, updates on new products, special offers, and other marketing communications that we believe may be of interest to you. You can opt out of these communications at any time.

• Personalize Your Experience: We may use collected data to tailor your shopping experience, showing you products and content that are most relevant to your interests and past purchases.

• Security and Fraud Prevention: Your information helps us detect and prevent fraudulent transactions, unauthorized access to our systems, and other illegal activities, thereby protecting both your data and our business.

• Legal Compliance: We may use and disclose your information as required by law, such as to comply with a subpoena or other legal process, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

3. Sharing Your Information

We respect your privacy and do not sell, rent, or trade your personal data to third parties for their marketing purposes. We only share your information with trusted third parties who assist us in operating our business and providing our services, under strict confidentiality agreements. These include:

• Shopify: As our e-commerce platform provider, Shopify processes your order information and hosts our online store. Their privacy policy also governs the data they collect on our behalf.

• Payment Processors: Companies like Shopify Payments and PayPal handle secure payment transactions. Your payment details are shared directly with them for authorization and processing.

• Shipping Providers: To deliver your orders, we share necessary shipping information (name, address, phone number) with carriers such as UPS.

• Service Providers: We may engage other third-party service providers to perform functions on our behalf, such as website analytics, email delivery, or customer support. These providers have access to personal information only as needed to perform their functions and are contractually obligated to maintain the confidentiality and security of that information.

• Legal Authorities: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency). This also includes situations where we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of our customers or others.

4. Cookies and Tracking Technologies

Dogicat.Shop uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and personalize content.

• What are Cookies? Cookies are small text files placed on your device (computer, tablet, smartphone) when you visit a website. They are widely used to make websites work more efficiently and to provide information to the site owners.

• How We Use Them: We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until they expire or you delete them). These cookies help us:

  • Remember your preferences and items in your shopping cart.

  • Personalize your shopping experience by showing you relevant products.

  • Gather anonymous analytics data, such as the number of visitors, the pages visited, and the duration of visits. This helps us understand how our website is being used and identify areas for improvement.

  • Support security features and detect fraudulent activity.

• Your Choices: You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, please be aware that disabling cookies may affect the functionality of our website and your shopping experience. For more information on how to manage cookies, refer to your browser's help documentation.

5. Your Rights Regarding Your Data

We believe you should have control over your personal information. As such, you have the following rights concerning your data held by Dogicat.Shop:

• Access or Correct Your Personal Data: You have the right to request access to the personal information we hold about you and to request corrections to any inaccurate or incomplete data.

• Request Deletion of Your Data: You may request the deletion of your personal data, subject to certain legal obligations or legitimate business purposes (e.g., retaining transaction records for tax purposes).

• Opt Out of Marketing Communications: You can opt out of receiving promotional emails from us at any time by following the unsubscribe link provided in the emails or by contacting us directly.

• Object to Processing: You have the right to object to the processing of your personal data under certain circumstances, such as for direct marketing purposes.

• Data Portability: You may request to receive your personal data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at privacy@dogicat.shop. We will respond to your request within a reasonable timeframe and in accordance with applicable data protection laws. We may require verification of your identity before processing your request.

6. Data Security

The security of your personal data is a top priority for Dogicat.Shop. We implement a variety of robust security measures to protect your information from unauthorized access, alteration, disclosure, or destruction.

• SSL Encryption: Our website uses Secure Socket Layer (SSL) encryption technology to encrypt all data transmitted between your browser and our servers. This ensures that sensitive information, such as your personal details and payment information, is protected during online transactions.

• Secure Third-Party Services: We partner with reputable third-party service providers (e.g., Shopify, payment gateways) that adhere to industry-standard security protocols and certifications (e.g., PCI DSS compliance for payment processing).

• Access Control: Access to your personal data is restricted to authorized employees and service providers who need the information to perform their job functions.

• Regular Audits and Updates: We regularly review our security practices and update our systems to protect against new threats and vulnerabilities.

• Data Minimization: We only collect and retain personal data that is necessary for the purposes outlined in this policy.

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.